We take great care in the creation and packaging of each SANYA piece and hope that your order arrives safely and beautifully.
If you wish to request a return, we offer a 14-day return window from the date of delivery.
Eligibility
To be eligible for a return, items must be:
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Unopened and unused
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In their original, sealed packaging
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In the same condition as received
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Accompanied by proof of purchase
For hygiene and safety reasons, opened fragrances, candles, and personal care products cannot be returned.
Once opened, all items are considered final sale.
Sale items and gift cards are final and cannot be returned.
Requesting a Return
All returns must be requested and approved in advance.
To initiate a return, please contact:
info@sanyazaheer.com
If approved, you will receive instructions on how to proceed.
Items sent back without prior authorization will not be accepted.
Return address:
19 MAYIS MAH. TURABOĞLU SK.
HAMDİYE YAZGAN İŞ MERKEZİ NO: 4 İÇ KAPI NO: 2
KADIKÖY / İSTANBUL 34736
TÜRKİYE
Shipping & Duties
Original shipping costs, customs duties, and import taxes are non-refundable.
Return shipping costs are the responsibility of the client unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact
info@sanyazaheer.com within 48 hours of delivery with photographs so we may resolve the matter promptly.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
If approved, refunds will be issued to the original payment method within 7–10 business days.
Processing times may vary depending on your bank or payment provider.