Shipping policy

Shipping Origin

All SANYA orders are shipped from Istanbul, Türkiye.
Orders are processed Monday–Friday (excluding public holidays).
Please allow 1–3 business days for preparation before dispatch.

Delivery Times

Delivery times vary by destination and courier.
Estimated delivery times are provided as guidance only and are not guaranteed.
Delays caused by customs or courier services are outside of our control.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or handling fees determined by the destination country.

These charges are not included in the order total and remain the responsibility of the recipient.

As customs regulations vary by country, SANYA is unable to predict or control these fees. If applicable, they will be collected by the courier or local customs authority upon arrival.

If customs duties or taxes are not paid and a shipment is refused or returned, any associated return costs, customs charges, or destruction fees may be deducted from the refund.

Failed Deliveries

If a shipment is returned due to:

• refusal to pay customs duties

• incorrect address

• failure to collect the parcel

we reserve the right to deduct shipping and return costs from any refund.

Address Accuracy

Clients are responsible for providing accurate shipping information at checkout.
SANYA is not responsible for delivery issues resulting from incorrect or incomplete addresses.

Damaged Shipments

If your order arrives damaged, please contact
info@sanyazaheer.com within 48 hours of delivery and include photographs of the packaging and product so we may assist promptly.